Shipping & Delivery
We try to pack all of our orders within 72 hours and shipped using a 48 hour service. We expect orders to be with you within 3-4 working days however it can be longer if we are very busy .
All of our Raw products are delivered in temperature controlled boxes, which are designed to keep your food frozen or cold enough to refreeze. Raw food may arrive slightly defrosted or soft, this is normal, it is quite safe to refreeze so we recommend to just pop them straight into your freezer as they can be refrozen once . Thankyou !
SHIPPING COSTS
Orders including Dry Dog treats ,toys and other goodies
Nationwide UK:Standard shipping : £3.99
Royal Mail 48hr Tracked : £4.80
Raw Food Orders (England)
Orders including Raw dog food and Treats that are Frozen
upto 10kg : £9.99
upto 20kg : £20
upto 30kg : £30
upto 50kg : £50
Raw Food Orders (Scotland , Wales , Ireland)
Orders including Raw dog food and Treats that are Frozen
upto 10kg : £19.99
upto 20kg : £24.99
upto 30kg : £34.99
upto 50kg : £54.98
Upto 60kg : £64.99
We do not deliver raw food on weekends or bank holidays as our couriers can not guarantee next day.
Local delivery
Orders including Raw food within 4 miles from our Rotherham store : £2
Orders including Raw food within 7 miles from our Rotherham store : £5
FREE Option to pick up your order instore
Rotherham store is available for click & collect
International Orders
We do NOT Currently ship outside of the uk. We do not deliver to the US .
Important Information
- When placing an order you therefore agree to our Terms and Conditions
- Once you have placed an order, we are unable to cancel this or make any amendments.
- Orders are processed Monday-Friday, excluding UK Bank Holidays.
- Local duties and taxes will need to be covered by the customers. Please contact your local customs office to receive more information.
- We (PawstoHooves) are not responsible for lost or stolen packages, or parcels that are delayed by the courier.